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FAQ

Frequently Asked Questions

Do you have questions or need more information on Tropicana Suites and what if offers? The following section should provide what you need. If answers you seek are not here, please feel free to call us at +(632) 525 5555 or send an email to reservations@tropicanasuites.com.ph.

  1. How many rooms do you have?

    • 9 Studio Suites each provided with a refrigerator
    • 72 One-bedroom Suites with fully furnished living room, dining area and kitchen with complete cooking facilities and utensils.
    • 19 Two-bedroom Suites with fully furnished living room, dining room and kitchen with complete cooking facilities and utensils.
  2. What are your room sizes?

    • Studio Suite - 35 square meters ( 376 square feet )
    • One Bedroom Apartment - 55 square meters ( 592 square feet )
    • Two Bedroom Apartment - 95 square meters ( 1022 square feet )
  3. What are the bed sizes?

    • We have single (39"x79") and queen size (61"x79").
  4. Do you allow visitors in the room?

    • Visitors are allowed in the room as long as they abide by the hotel rules and regulations. A fee of 750pesos plus 12% vat (per person) will be charged to visitors staying for a night.
  5. How many occupants are allowed in the room?

    • Two occupants can stay in the Studio Suites and One-bedroom Suites, and four occupants in the Two-bedroom Suites.
  6. Do you serve breakfast?

    • The coffee shop and breakfast lounge both serve breakfast a la carte.
  7. Do you have a mini bar in the room?

    • There is no minibar but drinks can be ordered from Room Service.
  8. Do you provide microwave ovens?

    • Microwave oven comes standard in Premiere Suites, for other rooms microwave ovens are provided upon request and subject to availability. Toaster ovens are provided in the One-bedroom and Two-bedroom Suites.
  9. Do you have a safety deposit box in the room?

    • Yes, all rooms have an in-room safety deposit box but we also provide safety deposit boxes free of charge at the Business Center.
  10. What is the size and depth of the swimming pool?

    • The salt water pool is 16 meters long and 8 meters wide. Its depth varies from 1.2 meters (3.5 feet) to 2.7 meters (5.5 feet). It is open from 7:30A.M. until 7:00 P.M.
  11. Are my friends allowed to use the swimming pool and fitness center?

    • For the convenience of hotel guests, only registered guests are allowed to use the facilities.
  12. Do you allow pets?

    • Pets are not allowed in the hotel premises.
  13. What is the area and capacity of the function room?

    • It measures 100 square meters and has a maximum capacity of 70 persons.
  14. How many floors do you have?

    • We have nine floors.
  15. Do you have internet access in the hotel?

    • Wireless internet access is provided in all rooms and wireless access is available at the lobby and swimming pool area.
  16. Are you fully air conditioned?

    • All bedrooms are fully air conditioned.
    • Premiere Suites have an air conditioning unit in the living room.
  17. Do you charge for transfer in and out?

    • Yes, the rate for airport service in is 1,200 pesos, while the rate for airport drop-off is 1,000 pesos. Rates are applicable for transport service to and from Manila airports only.
  18. Are you near shopping malls and the airport?

    • We are only a five-minute walk from Robinsons Place shopping mall. The international and domestic airports are a 20-minute ride from the hotel.
  19. What is your check-in and check-out time?

    • Check-in time is 2:00 P.M. while check-out time is 12:00 noon.
  20. Do you charge for children?

    • Children aged seven years old and below stay free of charge as long as they are sharing a bed. A maximum of two children are allowed per bedroom.